how to change mobile number in online banking hsbc
January 28, 2021
You manage the transfer limits of accounts in 'My payees' or remove them from your list in online banking. If you've changed your SIM card, you don't need to do anything since your Mobile Security Key is tied to your device, not your SIM card or mobile number. What do I need to do if I've changed the SIM card or mobile number on my Mobile Security Key-activated device? If you want to use mobile banking, please call us on (852) 2233 3000. Otherwise you can also call our 24hour hotline 2996 7288 to check your registration status. No one else can log on to their mobile banking using that device. Fingerprint ID is currently available only on compatible Android™ devices and only when you've activated your Mobile Security Key on it. To make the application process as effortless as possible, we’ve defaulted your signature specimen for your new account to your existing signature specimen in our records. 3. How do I open an integrated account through the HSBC HK Mobile Banking app? As soon as you open your account and register for Personal Internet Banking, you can start depositing money. We won't send alerts to customers identified as US citizens or have a US address in our records, even if they've previously registered for this service. Note: this may be hidden on some screens and will show up only when you're scrolling down the page. Can I use this service? You can also enjoy more security as the Mobile Security Key can only be used on your chosen device. We are now adding two more products namely Capital Protected Investment (CPI) CPI and Deposit Plus (DPS). On a Safari browser, this appears as a padlock next to our bank name at the top of the page. You can check if yours is on our list of supported Android™ devices here. Install the latest anti-virus and anti-spyware software on your devices, and update them regularly. Use only your own devices to log on. Please note that Messages is only for sending us enquiries and feedback. The merchants won't actually post the charge. You can apply for an investment account via the HSBC HK Mobile Banking app after successfully opening your integrated account. If you don't have your old device but you've set up dual password logon mode, you can go to 'Settings' 'Profile', choose 'Security' and activate your Mobile Security Key after you've logged on. Banking with HSBC is easy at home, in the office or on the go. If you're using an Android™ device, please refer to the 'Fingerprint ID' section. Logging on to your Mobile Banking, scrolling down in 'Home' and choosing 'Cash Payout Scheme'. Call us so we can suspend your online banking immediately and prevent anyone else from accessing your accounts. Where can I view my order status on the HSBC HK Mobile Banking app? Quick Links menu is provided for easy access to the most commonly used online banking services. Don't worry, sensitive information such as your account number and name are masked in push notifications for your security. Is there a way to select the payment amount for my credit card? Next, go to Settings 'Profile', choose 'Security', then 'Mobile Security Key'. What can I do? Please note that the probability of a false match using Face ID can depend on circumstances like how much your twin or sibling looks like you, and if you've disabled the 'Require Attention for Face ID' function on your device. If your status is shown as 'Processing', it's being reviewed and you can check for an update later. You should only proceed when the application shows the correct information. Why can't I see these changes when I'm in the HSBC HK Mobile Banking app? To open an integrated account through the HSBC HK Mobile Banking app as an existing customer, you have to: I am an existing HSBC customer and already have an integrated account. Select Language Enter Credit Card number followed by # Select 3 then Enter Credit card followed by # … 'Settings'. The maximum date range you can view is 30 calendar days. We'll recognise you immediately if you call from the number you've registered with us. After logging on, please select My banking > Personal details > Phone numbers/email address or Address details to update. Please follow the sell instructions to complete your transaction. It will replace your Security Device so you don't need to carry additional devices with you to access our full range of online banking services. Yes, your Mobile Security Key password is always available, and you can switch between using Fingerprint ID and your Mobile Security Key password. Alternatively, you can visit one of our branches with an address proof document issued within the past 3 months to open an investment account. See our help and support pages for guidance and to find out what you can do through online and mobile banking. You can return the device at any of our branches. All rights reserved, HSBC Jade (HKD savings and current accounts), Want to know more? What happens if my Mobile Security Key-activated device is lost or stolen? You’ll need your phone banking number and PIN on hand to get started. What is the maximum amount of stock I can buy? All transactions which usually require authorisation can be authorised easily and conveniently with Touch ID. If you have any questions about this, please visit any of our branches. You can switch your Mobile Security Key from an old device to a new one if it hasn't been deactivated on your old device yet. When you enable Touch ID in the HSBC HK Mobile Banking app, any fingerprint stored on your device can be used to log on to mobile banking. You can set an alert for a stock or index when it's 1 point higher or lower than the nominal price. Or you may have entered the wrong account number or FPS proxy ID (i.e. Will joint account be shown in the investment tab? How is this different from opening an account at a HSBC branch? If your registration is rejected by us or the government, you can re-apply by: If you have other registrations pending, you won't be able to re-apply. Select 'Register for mobile and online banking'. Any information you allow to be stored will only be stored on your device. Pending Amendment: pending broker's acceptance of the request for order amendment, no further amendment/cancellation is allowed. We recommend enabling Touch ID only if yours are the only fingerprints stored on your device. Choose 'Other Apps' and turn on Face ID access for the HSBC HK Mobile Banking app. But if you don't have your old device or you haven't set up dual password logon mode, please call us so we can issue you a new Security Device. Change log on preferences and manage devices on which you want to allow access to the mobile app. You can disable Touch ID in 'Settings' by going to 'Profile' and choosing 'Security' after logging on to the HSBC HK Mobile Banking app. Why is fingerprint authentication only available on selected Android™ devices? How do I change it for my registration? Will I receive an ATM card after using the HSBC HK Mobile Banking app to open an account? We strive at all times to ensure that your personal data is protected against unauthorised or accidental access, processing or erasure. You can only log on to the HSBC HK Mobile Banking app using Face ID on your Mobile Security Key-activated device. If you closed the window before you received your account number, you'll need to start a new application. Once you've made a transaction with your credit card, it'll generally be reflected as a pending transaction within minutes. It won't appear as a charge on your credit card statement. Please visit any of our branches for further assistance. There is no need to go to the branch and submit your ID or any other documents. What is the full list of order status shown within the HSBC HK Mobile Banking app? We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data. You can only log on to the HSBC HK Mobile Banking app using Touch ID on your Mobile Security Key-activated device. You can only register with these active sole-name HKD saving and current accounts: All other accounts are ineligible and can't be used to register for the Cash Payout Scheme. Fully Executed: all order quantity is executed upon the order expiry date. You can view both one-time and recurring: Sorry, you can't amend your future dated payments. What happens if I change my Face ID settings? Please update your contact details through online banking on your browser by logging on and selecting My banking > Personal details > Phone numbers/email address or Address details. Step 2 - Click on "My banking" tab from the top navigation pane. Unfortunately, only selected branches are available right now. How do I sell my existing stocks on the HSBC HK Mobile Banking app? To change your home address (main residence) or correspondence address (where your statements, letters and marketing material are sent), just log on to online banking and follow these steps: Step 1 Select your name at the top of the page and choose 'Personal & address details'. Step 1 - Log-on to HSBC Online Banking via web browser. You may receive confirmations on your transactions or ask us your questions in Messages. IPO / IPO loan is no longer supported via the HSBC HK Mobile Banking app. What happens if I change my Fingerprint ID settings? What should I do if I’d like to open an investment account as well? You'll have the option to register using your debit card PIN, credit card PIN or phone banking pin, or your credit card number, date of birth and mobile number. What's Fingerprint ID and how do I enable it in the HSBC HK Mobile Banking app? Here are some tips to keep your accounts secure when you log on to mobile banking on mobile phones and tablets. You can send up to £25,000 when making online payments and up to £10,000 via the mobile app. Select 'Edit details' and follow the on-screen instructions. You'll need to bring along address proof issued within the past 3 months. HSBC's Internet Banking is quick, easy and secure, allowing you access to a wide range of transactions such as utility bill payments, Fund transfers to your own HSBC accounts in India, viewing e-statements etc. For your account eStatement/eAdvice, only the first 6 digits of your account number will be shown. Next, you'll be able to see an overview of all your local and globally linked accounts in the HSBC HK Mobile Banking app. We send push notifications to the device on which you activated your Mobile Security Key only, for security reasons. We're offering you a Mobile Security Key as it's designed to work with the HSBC HK Mobile Banking app on supported operating systems and devices. Please allow a minimum of 6 business days to receive your payment after registration approval. Pending Cancellation: pending broker's acceptance of the request for order cancellation, no further amendment/cancellation is allowed. You won't be able to use our app for security reasons. Select the card you want to unblock and choose 'Manage cards'. The Hongkong and Shanghai Banking Corporation Limited 2002-2021. Can I set up Hong Kong dollar (HKD) standing instructions? How many holdings will be shown under the investment tab? Also Premier and Advance banking and more… It won't be sent back to HSBC or shared with any third parties. Fully Cancelled: request of order cancellation is accepted by broker (without partial executions). How do I know if my integrated account has been successfully opened? These are generally a security measure that some merchants use to confirm the validity of your credit card. Does my newly opened account support multiple currencies? You can enable Face ID when you next log on after setting up your Mobile Security Key, or do it later in 'Settings' with your Mobile Security Key password. No, your Mobile Security Key is tied to your personal device. Don't store your username and password on your devices. To review and update your registered mobile phone number, you may logon to HSBC online banking, click "Services" on the Left Hand Menu, select "Update Personal Information" and update the "Mobile" field. How long will it take for a pending transaction to be reflected in my transaction history? Can I have a Mobile Security Key on more than 1 device? Your available balance is the amount of money in your account that's available for withdrawal. You can locate Quick Links on the top of the Account Summary page. Don't install apps or keyboards from sources you can't trust on your device. Please note that it may take up to 24 hours for the information to be updated in the system. Why? What is the exchange rate used to display holding value on Accounts summary screen and holding value within the investment tab? HSBC Group | © Copyright HSBC Group 2002-2021. We're here to help. I am currently using Mobile Security Key and Touch ID on the HSBC Mobile Banking app. After you place an order, the order status will be ‘Pending Dealing’ (during business hours) or ‘Pending Capture’ (after business hours). Questions about how the coronavirus is affecting your finances or our services? How can I select that account? We may send you other kinds of notifications in the future. Face ID lets you log on and authorise transactions in the HSBC HK Mobile Banking app in a simple, secure and quick way using the facial map stored on your iOS or iPadOS device. Please read the Terms and Conditions carefully so you know what the risks and consequences are, before you enable Face ID. You can update your personal particulars via internet banking, visit one of our branches or completing the change of personal particulars form and mailing it back to us. Log into Internet Banking. What does the amount shown under the "Payment amount" field mean? HSBC Phone Banking is a fast and easy way to access a full range of automated banking services or to speak to a consultant. You'll be able to see your globally-linked accounts in the HSBC HK Mobile Banking app even though the app is only available to Hong Kong customers registered for online banking with us. Why? If you saved your changes after the cut-off time, your request will be processed on the next business day. What happens if I change my Touch ID settings? You may have made the transaction offline and it hasn't been submitted to us by the merchant. You can make instant and one-time forward-dated transfers using Global Transfer in the HSBC HK Mobile Banking app, but not recurring transfers. You can use different filters to search for your respective orders. Please make sure to read through and understand the content before proceeding with your registration. You can buy stocks by accessing the Investment tab at the bottom of the account summary screen after log on. You won't be able to continue using our app if your device has been modified. You can always add or remove fingerprints in 'Settings' on your device. Please wait patiently, our staff will contact you with 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday) to help you with the application. after the account has been activated (4 business days after application submission). Can I see pending transactions on all my HSBC credit cards? Go to 'Profile' and choose 'Security'. Existing Direct Debit (e.g. Can I use the Mobile Security Key on someone else's device if I don't have mine with me? How do I buy stocks on the HSBC HK Mobile Banking app? Only fingerprints stored on your device can be used to log on. Please update your mobile number using Personal Internet Banking or phone banking during office hours. Next, choose 'Activate on another device' and follow the instructions shown. Can I register with an overseas phone number? The possible order statuses include: Where can I subscribe IPO / IPO Loan on the HSBC HK Mobile Banking app? However, you can request or apply for these via online banking, a branch, an ATM, etc. However, you can upgrade your integrated account via online banking or in branch.To upgrade your integrated account via online banking on your browser, please log on and go to My banking > Integrated accounts > Account opening/upgrade. Why must I set up a Mobile Security Key password? Please visit one of our branches to submit your signature in person. I am an existing HSBC customer and I want to upgrade my existing integrated account. Click on the arrow to expand or hide the menu of Quick Links on the Online Banking homepage. Once the update(s) takes effect, you’ll see the change(s) reflected in the application. We will continue to work on enhancing your experience with HSBC. First you need to download the latest version of the HSBC HK Mobile Banking app. You may not receive push notifications when you don't have a stable Wi-Fi or cellular data connection. You can change your transfer limit to a registered or unregistered payee in online banking. I opened the account on a Saturday night, but did not receive any SMS. The account buying power is indicated on the order details input page when you are inserting the order. ... for phone banking, you can call us. We currently do not offer a stock watch list function within the HSBC HK Mobile Banking app. Enter the security code in the field on the online banking log on page. How do I log on to the HSBC HK Mobile Banking app if I switch my Mobile Security Key to another device where biometric authentication is unavailable? You can disable Fingerprint Touch ID by going to 'Profile' and selecting 'Security' 'Settings'after logging on to the HSBC HK Mobile Banking app. Mobile, phone, online and in branch options let you bank the way that suits you best. Where can I check the status of my registration? You can interact with the charts to see the daily details of the stock price e.g. It won't be posted to your credit card account until the merchant has sent the transaction to us for settlement. You'll need your Security Device or Mobile Security Key to do it. Some key features you may enjoy include: We're working hard to keep improving the HSBC HK Mobile Banking app so you can look forward to better banking. Your ATM card and PIN will be mailed to your residential address as well. I didn't receive the SMS verification code while trying to open my account. We recommend checking your emails or online banking regularly to review your latest eStatements and eAdvice, so you'll know if you need to do anything about them. © Copyright. Pending transactions are subject to change until the final transaction amount has been processed and posted. While a pending transaction is deducted from your available credit limit immediately, it isn't reflected from your account balance until the merchant sends us the settlement request and we process it fully. you can either enable Fingerprint ID when you next log on after setting up your Mobile Security Key, or do it later with your Mobile Security Key password by going to 'Profile' and selecting 'Security'. You can disable Face ID in “Security” under "Profile" menu 'Settings' after logging on to the HSBC HK Mobile Banking app. There is no minimum account balance or monthly service fee for HSBC One account. Will the push notifications show details of my transfers? Please disable the blue light filter app on your device to access the HSBC HK Mobile Banking app. HSBC Internet Banking provides a high level of security whether you log on using a desktop computer or a mobile device. What transactions can still be made after my credit card is blocked? If you're concerned, you can enable 'Require Attention for Face ID' on your device, or use your Mobile Security Key password to log on instead. Enter the “Bill payee account number” to proceed to payment. If you don't see the registration on your status page, please check again later. Don't use a jailbroken / rooted device to log on to your banking as it may have security loopholes. tax payments) won't be saved in the system. You can log on and authorise transactions in the HSBC HK Mobile Banking app with just your fingerprint. When I complete a transfer to a new payee, I get the error message "Your instruction of adding the payee as your registered transfer accounts cannot be processed." Can I have a physical Security Device as well as Mobile Security Key? Complete the payment the way you would with a transfer. fraud or suspicious transactions). You can sign up for it in minutes, or if you just opened a new account, you'll be automatically registered for it. Our Stocks Alerts Service is available to existing HSBC online banking customers who are registered for eAlerts and have an investment account. We recommend that you wait until the transaction has been posted before you dispute it. If you've registered for the Cash Payout Scheme with us, you can check your registration status by: Why are there multiple registration statuses on my page? You can still switch the Mobile Security Key to your iPhone X series model and use the app. Your PIN, which you’ll use to activate your ATM card, will arrive separately. We highly recommend that you close the HSBC HK Mobile Banking app properly by going to 'Profile' and tapping 'Log off' at the bottom of the screen. Tap the toggle to switch off 'Receive account notifications'. What should I do? It's available in online and mobile banking. $1 or $0.1) in my pending transactions? That way, you can log on to mobile banking or generate a security code to log on to online banking more quickly and easily. No. Changes may take up to 2 business days to take effect. Enable push notifications on your new device as soon as possible. It offers a more convenient way to access our full range of mobile and online banking services. Pending transactions, although will be deducted from your available credit limit, won't affect your account balance, and don't need to be settled until they have been posted. Mentioned below are the features and benefits of HSBC's Internet Banking services. For more information about the Cash Payout Scheme, please visit our website and the government's Cash Payout Scheme website at www.cashpayout.gov.hk. Next, log on to the HSBC HK Mobile Banking app. If you've misplaced your card and blocked it, but you can't find your card and unblock it within those 60 days, it will automatically be reported as lost on the 61st day. For now, the Quick Links options are fixed. You can make transfers to a third-party HSBC or other local bank account the same way you make other transfers. Data security is our top priority. By signing up for it, you'll help to save the environment by using less paper while getting the information more quickly. What is the maximum date range I can select to check past order status on the HSBC HK Mobile Banking app? What does the amount under the "Payment amount" field mean? Can I access my overseas HSBC accounts in the HSBC HK Mobile Banking app? What should I do if I can’t recall the signature specimen of my existing account or if I have multiple accounts? Simply follow these steps, which will also be shown on the online banking log on page. Where can I see my stock watch list on the HSBC HK Mobile Banking app? These are specific to you and your use of the app. The phone number on bank record is incorrect. My session timed out before I submitted my registration. Choose 'Pay last statement balance' or 'Pay current minimum payment amount'. How do I activate Mobile Security Key on my mobile device? How can I change the selected account on my approved registration? Touch ID is a easy alternative to entering your Mobile Security Key password if you're on an iOS device. Yes, your Mobile Security Key password is always available, and you can switch between using Touch ID and your Mobile Security Key password. You'll be asked to set up a Mobile Security Key password to help prevent anyone else from generating a security code using your device. What should I do if my Face ID-enabled device is lost or stolen? Before you get rid of your old device, please deactivate your Mobile Security Key. You'll receive notifications for eStatements and eAdvice, incoming FPS funds and credit card payments. Yes. That's because such apps interfere with our security measures which are designed to protect your banking information. For more information, please visit the Mobile Security Key page. Our daily cutoff time for submitting the Cash Payout Scheme registration is 17:00 from Mondays to Saturdays. It'll be moved to an instalment plan once the merchant has processed your transaction fully. Download speed will depend on the strength of your internet connection and the capacity at the app store. * eStatements for other accounts (including investment and securities accounts) are retained for up to 24 months. Don't enable any blue light filter apps to run when you're using the HSBC HK Mobile Banking app as they may interfere with our security measures which are designed to protect your banking information. One is your account ledger balance, the other is your available balance. If you can, enable data encryption on your device. COVID-19 measures Close. The Stock price used for investment holding balance on the account summary screen is the closing price (T-1 or current trading-day close) applied on the settled position of Stocks; whereas the Stock price used for calculating holding value within the investment tab is the latest market price (with a delay of at least 15 minutes). If it's available, you'll be able to access and manage the HSBC accounts you've got in that country/region. Please remember to bring ID with you so we can easily check who you are. Can I disable push notifications from the HSBC HK Mobile Banking app? Yes, you can pay your taxes in mobile banking. It's free and simple to use. Next, select 'Activate Mobile Security Key' and follow the instructions to complete the activation. If you want to change your phone number on bank record, please update it via Online Banking, visit one of our branches, or call us for assistance: Please proceed with your registration after your phone number has been updated. The account will be saved to your 'My payees' list once the instruction is effective. After that, tap 'Not registered for online banking' and the app will guide you through the rest. How do I manage my credit cards in mobile banking? What should I do if my push notification-enabled device is lost or stolen? The facial map stored on your device will be used in the HSBC HK Mobile Banking app. Have your HKID ready to start the process, and be ready to take a selfie as the final step. ... You’ll need one of the following to get started: your credit card and card PIN, your debit card and card PIN, or your phone banking number (PBN) and phone banking PIN. I found a pending transaction on my credit card that I didn't make. Why? If you’re an existing customer, please log on to the app and find the application under ‘Products and services’ on your home screen. But if you're unsure, you can still use your Security Device which is designed for visually impaired customers. Use only trusted Wi-Fi networks or service providers, and enable security protection such as Wi-Fi Protected Access (WPA) if you can. You are able to review the latest order status within the order status page. Does that mean my application is still pending approval? What can I expect from the HSBC HK Mobile Banking app? The maximum amount you can use for a buy order is indicated by the account buying power. Please log on to the app and select the ‘Investment’ tab to access the application. You can check transactions as far back as the previous statement for current, savings, gold and credit card accounts. What are its benefits? You may also be using a device or operating system that we don't currently support. You'll be able to view and download eStatements # from the last 7 years (84 months) *, and eAdvice from the last 3 months. My siblings and I look very much alike. I can only see my pending transactions on the HSBC HK App and Reward+ App, but not online banking. 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